Refund policy

Last Updated: September 30, 2026

At Snoutoria, we want our customers to feel confident when purchasing furniture from our website. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.

Return Period

You may request a return within 30 calendar days from the date your order is delivered.

To begin a return, please contact us within the 30-day return period. Returns requested after this period may not be accepted unless otherwise required by applicable law.

Return Conditions

To be eligible for a return, furniture must generally meet the following conditions:

  • The item must be unused and in its original condition.

  • The furniture must not have been assembled, modified, repaired, or altered.

  • The item must be free from stains, odors, scratches, damage, or other signs of use.

  • All original parts, hardware, accessories, manuals, and packaging should be included when applicable.

  • The product should be securely packaged to help prevent damage during return transportation.

Due to the size and nature of furniture products, we strongly recommend inspecting the item before assembly whenever possible.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Furniture that has been assembled, installed, modified, or altered.

  • Products damaged after delivery due to improper use, assembly, handling, or storage.

  • Items with significant signs of use.

  • Personalized or customized products, unless they arrive defective or damaged.

  • Items specifically identified as final sale or non-returnable on the product page.

If you are unsure whether an item is eligible for return, please contact us before shipping the product back.

How to Request a Return

To request a return, contact us at sales@snoutoria.us and provide:

  • Order number

  • Name used when placing the order

  • Email address associated with the order

  • Product name

  • Reason for the return

  • Photos of the product and packaging when relevant

We will review your request and, if approved, provide return instructions.

Please do not ship an item to us before receiving return instructions, as unauthorized returns may not be accepted.

Return Shipping Costs

For returns due to a change of mind, personal preference, incorrect size or color selection, or other reasons not caused by Snoutoria, the customer may be responsible for return shipping costs.

Because furniture can be large or oversized, return transportation costs may vary depending on the item's dimensions, weight, destination, and carrier.

If the return is caused by an incorrect item, confirmed product defect, or damage that occurred before delivery, please contact us before arranging a return. Where appropriate, Snoutoria may provide a replacement, refund, or assistance with return shipping.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Damaged or Defective Furniture

If your furniture arrives damaged, defective, or materially different from the product ordered, please contact us as soon as possible.

Please provide your order number and clear photographs or videos showing:

  • The damaged or defective area

  • The complete product

  • The packaging

  • Shipping labels, when applicable

Please keep the original packaging and shipping materials until the issue has been resolved.

Depending on the circumstances, we may offer a replacement part, replacement product, repair, refund, or another appropriate solution.

Wrong Item Received

If you receive an item that is different from what you ordered, please contact us before using or assembling the product.

We will review the order and work with you to arrange an appropriate resolution.

Refunds

Once a returned item has been received and inspected, we will determine whether it meets the applicable return conditions.

If the return is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Partial Refunds

If a returned item does not fully meet our return requirements, a partial refund may be considered depending on the condition of the product and the circumstances of the return.

Where applicable, we will communicate the applicable refund adjustment before processing the refund.

Exchanges and Replacement Parts

For furniture with a missing or damaged component, an exchange of the entire product may not always be necessary.

Depending on the issue and availability, we may offer replacement parts or components to resolve the problem.

If you need a different product, you may be asked to return the original item and place a new order.

Late or Missing Refunds

If you have been notified that your refund has been issued but the funds have not appeared in your account, please first check with your bank or payment provider.

If the refund remains missing after the normal processing period, contact us at sales@snoutoria.us with your order information.

Contact Us

For questions regarding returns, refunds, damaged furniture, or replacement requests, please contact us:

Snoutoria
1395 22nd St
San Francisco, CA 94107-3957
United States

Email: sales@snoutoria.us
Phone: +1 (766) 965-323
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Website: snoutoria.us