Last Updated: September 30, 2026
At Snoutoria, we understand that plans can change. We provide a cancellation process for eligible orders that have not yet entered processing or shipping.
Cancellation Timeframe
Customers may request to cancel an order within 12 hours of placing the order, provided that the order has not already entered processing, been prepared for shipment, or shipped.
Because furniture orders may require preparation and fulfillment arrangements, we recommend contacting us as soon as possible if you need to cancel an order.
How to Request a Cancellation
To request a cancellation, please contact us using the information below and provide:
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Order number
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Name used for the order
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Email address associated with the order
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Reason for cancellation, if applicable
Email: sales@snoutoria.us
Phone: +1 (766) 965-323
Cancellation requests are subject to order status and may not be accepted once fulfillment has begun.
Orders Already in Processing
If your order has already entered processing, cancellation may no longer be possible. We will review the order status when we receive your request and let you know whether cancellation can still be completed.
If the order cannot be cancelled, you may be able to return the item after delivery in accordance with our Return and Refund Policy.
Orders That Have Shipped
Once an order has been shipped, it generally cannot be cancelled through the cancellation process.
If you no longer want the furniture after shipment or delivery, please refer to our Return and Refund Policy for applicable return conditions and requirements.
Approved Cancellations
If a cancellation is approved before the order has been processed or shipped, the applicable payment will be refunded to the original payment method.
Refund processing times may vary depending on your payment provider, bank, or card issuer.
Partial or Additional Charges
If an order has already incurred certain fulfillment, handling, customization, or other applicable costs before cancellation is approved, cancellation may be subject to those costs where permitted and applicable.
Any applicable charges will be communicated to the customer when relevant.
Address or Order Changes
If you need to change your shipping address, product selection, quantity, or other order information, please contact us as soon as possible.
Order changes are not guaranteed after an order has entered processing. If the requested change cannot be made, you may need to cancel the order if eligible or follow our return process after delivery.
Duplicate or Incorrect Orders
If you accidentally place a duplicate order or submit incorrect order information, please contact us immediately. We will review the order status and determine whether the order can be cancelled or changed before fulfillment.
Cancellation by Snoutoria
Snoutoria may cancel an order when necessary, including situations involving payment authorization issues, inaccurate or incomplete information, product availability problems, pricing or listing errors, suspected fraudulent activity, or circumstances that prevent us from fulfilling the order.
If Snoutoria cancels an order after payment has been received, an applicable refund will generally be issued to the original payment method.
Contact Us
For questions about order cancellations, please contact us:
Email: sales@snoutoria.us
Phone: +1 (766) 965-323
Monday-Friday: 9:00 AM-6:00 PM ET
Address: 1395 22nd St, San Francisco, CA 94107-3957, United States